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Back to Overview First Steps  Trading  All about IT  FAQ

General FAQ

In this section we answer general questions about

  1. Application
  2. Account
  3. Community
  4. Account Security
  5. Data Protection
  6. Membership
  7. Shipping
  8. Payment

Application

What are orders?

  • Orders are binding offers to buy or sell a specific type of rolling bearing. An order can be placed at a specific unit price, e.g. for 100 units of item 6206 2RS.

Why is my order not displayed in the marketplace?

  • To prevent you from buying your own orders, the orders you have placed are not visible to you.
  • It can happen that a partial quantity of one of your orders is bought or sold and the minimum quantity specified by you is not reached. In this case, this order will also no longer be displayed in the marketplace.

Why can't I see parts of the application on my screen?

  • If parts of your application are not visible on the screen, the zoom settings of your browser may need to be adjusted. You can adjust this directly via your browser settings.
  • You can find more information in our BEARING X User Guide on page 4 under point 15.

I have been away from my PC for a few minutes and now the application no longer works and I get error messages. Why is that?

  • If you have not been active in the application for an hour, you must refresh your browser and log in again.

Why can't I see my orders from yesterday?

  • All orders are cancelled daily at 6 p.m. (Central European Time) to ensure that the stocks shown are up to date.

Account

You would like to

  • Recover password or user name if lost
  • Delete your account?
  • Add a new employee / colleague as a user

Then simply contact us by email at Team@bearingX.io or give us a call: (+49) 1633859732


Community

How many members are already taking part in BEARING X?

  • We check all members of our community and are constantly growing. Currently, many well-known retailers from all over Europe such as Germany, Poland, Slovenia and Spain are already part of the BEARING X community.

Security

Can you see who is trading with whom and what on BEARING X?

  • We cannot see who is trading with whom. This is an important principle of BEARING X to protect your business secrets. We only see that orders (offers) are uploaded to the platform every day. However, we cannot assign these to individual traders.

How secure is my data (products & prices)?

  • The security of your data is particularly important to us and is therefore protected in a special way compared to other platforms. On the one hand through our IP-based system, which prevents access by external parties outside the community, and on the other hand through our decentralised storage system.
    Your data remains your data.

How do I ensure that I only offer products with prices to my chosen trading partners on BEARING X? Even for new members on the platform?

  • You will always be notified when a new trader is given access to BEARING X.
  • You then have the option of making price adjustments for them or withdrawing completely from trading via the blacklist.

How can I prevent double sales via BEARING X and my own online shop?

  • To ensure that you do not sell goods twice on different sales channels, please update your stocks regularly.

Data protection

What data is stored by BEARING X?

  • Company data (name, address, bank details)
  • Personal data (name, e-mail)

Membership

What will BEARING X cost me?

  • In the first year, participation and use of BX will remain free of charge for you in any case. We have opted for this approach because our initial focus is on developing the platform together with our users. This means that our community will regularly share feedback with us and BEARING X will be customised to the needs of our participants. We would be delighted if you could actively contribute your ideas and thoughts and help us shape the bearing trade of the future.
  • In the medium to long term, we will work with the community to develop a pricing model that will ensure the continuous development of BEARING X in an economically viable way. This could be, for example, transaction-based pricing models or a membership fee. We will, of course, keep you up to date on this. There are no hidden costs for you.

Shipping

Are shipping and payment handled by the platform?

  • Currently, shipping and payment are considered individually and determined by the seller and not processed via BEARING X. We are working together with the community to implement a transparent solution for payment and shipping on BEARING X.
  • At the same time, with the start of our initiative, we want to make it possible for our participants to implement individually agreed payment and shipping arrangements on BEARING X as well. It is also the case that shipping costs in particular also depend on the distance of the trading partner. This means that if you are looking for heavy and large items at BEARING X, you can use filters to specify that you only want to search in Germany, for example. Or you have already negotiated good conditions for purchases at BEARING X with foreign retailers and buy the goods explicitly from these retailers.

Are the transport or shipping costs then added to the price of the goods?

  • As the amount of shipping costs is currently not shown in the marketplace, any shipping costs are added to the price in the trade file, the binding trade confirmation.

Payment

What currency is traded in?

  • Exclusively in euros (€)

<- Previous chapter: Setting up data upload via SFTP server

Next chapter: Sale ->

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